Customers today are different from before, especially in terms of their needs and perceptions. This course will revolve around the 3Ps, namely:

  1. PROFESSIONALISM
  2. PEOPLE
  3. PATIENCE

In addition, this course will focus on how to improve standard operating procedures (SOPs) to be relevant. Hafiz Mustapha’s experience working in Corporate Communications and as a mystery shopper for McDonalds will be shared in this seminar.